DMs pile up unanswered
Social is where people reach out first. Messages sitting overnight are leads handed to a competitor.
Service 04 · AI Chat Agents
Chat that moves people forward, not just replies.
Chat agents on your website, WhatsApp, Instagram, Facebook and TikTok that answer from your own content, guide people through qualification, capture the details your team needs and book the next step — then hand off with the whole conversation attached.
Where it fits
Sound familiar?
Website visitors leave with questions
Visitors cannot find the answer, will not fill in a long form and leave without a trace.
Bots that frustrate
Rigid button flows and canned answers feel robotic, and people abandon them halfway.
What we build
What you get with AI Chat Agents.
Each of these ships as a working system in your tools — not a slide, not a prototype.
Website assistant
Answers questions from your approved content with citations, and knows when to say it does not know.
Social DM agents
Instant, on-brand replies on Instagram, Facebook and TikTok that qualify and route inquiries.
WhatsApp agents
Booking, order status, reminders and support on the channel your customers already use.
Qualification flows
Natural conversations that collect structured details and score fit before anything reaches your team.
Internal knowledge assistant
An assistant for your team that answers from SOPs, policies and past work — grounded and cited.
Human handoff
Seamless escalation to a person in your helpdesk or Slack with the full transcript and a summary.
Use cases
What it looks like in practice.
Examples from the kinds of businesses we work with. Yours will be specific to how your team works today.
- Law firms
- Eight-step intake in Instagram DMs that captures injury details, location and evidence.
- E-commerce
- Product questions, order tracking and returns handled instantly, around the clock.
- Education & coaching
- Guide prospects to the right program, answer objections and book discovery calls.
- SaaS
- Tier-one support resolved from your docs, with tickets created for the rest.
- Internal teams
- New hires get instant, cited answers from the handbook instead of interrupting colleagues.
How it works
The system, at a glance.
What comes in, what the AI does with it, where your people stay in control and what goes out.
Comes in
- Website chat
- Instagram & Facebook
- TikTok
AI chat agent
- Answers from your content
- Qualification flow
- Captures structured details
- Knows when to hand off
Human in the loopHand-off to your team with the full transcript
Goes out
- Meeting booked
- Lead in CRM
- Team notified
- Question resolved
How we deliver
From first call to production.
Weekly demos on your real data. You see it working long before it goes live.
- 1
Week 1
Gather the knowledge
We collect your FAQs, policies, offers and tone, and define what the agent may and may not say.
- 2
Week 1–2
Design the conversation
Qualification steps, hand-off rules and booking paths designed around how your customers actually talk.
- 3
Weeks 2–3
Connect channels
Website, WhatsApp and social accounts connected, plus your CRM, calendar and team notifications.
- 4
Ongoing
Launch and refine
We review conversations, close knowledge gaps and tune the flow against your conversion numbers.
Built with
- OpenAI
- Anthropic Claude
- ManyChat
- WhatsApp Business API
- Meta Graph API
- Voiceflow
- Pinecone
- Supabase
- Intercom
- Slack
Proof
Built, shipped, measured.
Legal · Personal injuryDarfoor Law Firm · Legal intake · Agentic AI
How Darfoor Law Firm captures and qualifies every lead, 24/7
100%of inbound leads answered, day or night
4 → 1channels unified into one intake pipeline
B2B · AI trainingChatWalrus · Agentic prospecting system
How ChatWalrus doubled its LinkedIn network without touching it
2×network growth in month one
1000sof leads processed weekly
MySewingMall
“Trilles AI team were super helpful in understanding the issues we were facing and helped us build a fantastic range of solutions for them.”
Tariq KhawajaFounder & CEO, MySewingMall
Questions
AI Chat Agents, answered.
Something else? awais@trillesai.com or +1 (213) 592-5948
Ask us on a callWhere can the chat agent live?
On your website, WhatsApp, Instagram, Facebook Messenger, TikTok, SMS and inside internal tools like Slack. One agent can serve several channels with the same knowledge and rules.
Will it make things up?
We ground answers in content you approve and configure the agent to say when something is outside what it knows, then hand off to a person. We test against real questions before launch.
Can it book appointments and update our CRM?
Yes. Chat agents can check availability, book meetings, create or update CRM records and notify your team in real time.
How is this different from a chatbot builder?
Builders give you a tool; we deliver a working system — knowledge, qualification logic, integrations, testing and ongoing tuning — measured against the outcome you care about.
How long until it is live?
A single-channel agent is typically live in two to three weeks. Multi-channel set-ups depend on account approvals, such as the WhatsApp Business API.
Related services
Let’s scope your AI chat agents project.
A 30-minute call with the engineers who would build it. We map the system live, tell you what it would cost and whether it is worth building.
Talk to a founderSalman AhmedCo-Founder & CTO · maps your business and designs the right AI system