The clock is shorter now
Since HB 837 (opens in a new tab) (March 24, 2023), most Florida negligence claims have two years, not four. An inquiry that waits until Monday is a week closer to the deadline — and usually already talking to another firm.
Florida · Personal injury
AI intake for Florida personal injury law firms.
We build AI intake systems and AI receptionists for Florida PI firms that answer every call, web chat and Instagram, Facebook or TikTok message in seconds — day, night and weekends, in English or Spanish. The AI collects the facts your attorneys need, screens against your criteria and books the consult. Your team decides which cases to take.
Why Florida is different
Why Florida personal injury intake can’t wait until morning.
Fault facts matter on the first call
Florida moved to modified comparative negligence: a claimant found more than 50% at fault generally recovers nothing. Your attorneys need the liability facts early, captured the same way every time.
A third of Florida speaks another language at home
About one in three Floridians speaks a language other than English at home, and roughly 73% of them speak Spanish (2024 ACS via USAFacts (opens in a new tab)). If nobody answers in Spanish at 9 p.m., that case goes elsewhere.
DMs and missed calls go cold
Accident victims message the firm they saw on Instagram or TikTok, often within hours. Messages that sit in an unwatched inbox, and missed calls with no text-back, are cases you paid to generate and never got.
What we build
What an AI intake system does for a Florida PI firm.
Built around your intake criteria and connected to the tools you already use. Designed, built and run by our team.
24/7 AI intake agent
One agent across phone, website chat, Instagram, Facebook Messenger, TikTok and WhatsApp, running the same intake logic on every channel.
AI voice receptionist
Answers on the first ring, separates new cases from existing clients and vendors, and warm-transfers urgent matters to your intake team with a briefing.
English and Spanish intake
Detects the caller’s language and runs the whole intake in it, then writes the summary for your attorneys in English with the original transcript attached.
Florida case screening
Incident date, location and county, injuries and treatment, fault facts, insurance details and prior representation — flagged against the criteria your attorneys set, including dates close to the limitation window.
Consult booking and reminders
Books qualified callers straight into attorney or intake calendars, confirms by text and sends reminders so fewer consults no-show.
Case management handoff
Writes one clean, de-duplicated intake record into Litify, Filevine, Clio, CASEpeer, Salesforce or your CRM through its API, with an alert to the right person.
Missed-call text-back
Every missed or abandoned call gets an immediate text that restarts the intake by message, so nobody slips through.
Evidence collection
Asks for photos, the crash report number and insurance cards by text, and files them against the right lead automatically.
Alerts and reporting
Real-time alerts when a strong case comes in, and a weekly report: inquiries by channel, qualified rate, consults booked and signed cases by source.
Florida Bar guidance
An AI receptionist built around Florida Bar guidance.
How each build handles the points Florida firms ask about first. This is how we build, not legal advice. Your firm confirms its own obligations with The Florida Bar and counsel.
It says it’s an AI
Florida Bar Ethics Opinion 24-1 (opens in a new tab) (January 2024) says prospective clients should be told they are communicating with an AI program. Every conversation opens with that disclosure.
It never gives legal advice
The agent collects facts only. Questions about case value, fault or “do I have a case?” go to an attorney, with a callback booked.
It screens for existing representation
One of the first questions is whether the person already has a lawyer, as the opinion suggests, so the firm can handle it correctly.
It announces recording
Florida requires the consent of all parties to record a call (Fla. Stat. § 934.03 (opens in a new tab)), so the voice agent gives a recording notice at the top of every call.
Inbound only
Rule 4-7.18 (opens in a new tab) prohibits telephone solicitation of prospective clients. Our agents answer people who contacted your firm. They never cold-call accident victims.
Your data stays yours
Transcripts and intake data live in your systems, with access controls and retention you set. Client conversations are not used to train public models. You own the code, prompts and data.
How it works
Live in four weeks, without risking a single case.
The AI never takes a live call until your attorneys have reviewed it on real inquiries.
- 1
Week 1
Map your intake
We sit with your intake lead and an attorney, write down your real criteria and listen to recorded calls.
- 2
Week 2
Build and test
The agent is built on your criteria and tested on realistic Florida scenarios in English and Spanish.
- 3
Week 3
Shadow mode
It runs alongside your team on real inquiries. Your attorneys review transcripts and we tune it weekly.
- 4
Week 4
Go live
It takes live calls and messages, starting with nights and weekends if you prefer, with alerts and weekly reporting.
Proof
Case study: 24/7 AI intake for a Fort Lauderdale personal injury firm.
A Florida personal injury firm had the demand but not the system to meet it. We built an AI intake operation that answers every call and DM, day or night, qualifies against the firm’s criteria and hands attorneys only the cases worth their time.
- Inbound phone calls
- Instagram DMs (2 accounts)
- Facebook Messenger
- TikTok messages
A multi-channel AI intake system across phone, Instagram, Facebook and TikTok that qualifies every inquiry and books consults — with no attorney time spent until a case is worth it.
Where we work
Serving personal injury firms across Florida.
Trilles AI is registered in Florida, with our principal office in St. Petersburg. We build and run AI intake for PI firms statewide, fully remotely:
- Miami
- Fort Lauderdale
- West Palm Beach
- Boca Raton
- Tampa
- St. Petersburg
- Clearwater
- Sarasota
- Orlando
- Jacksonville
- Tallahassee
- Fort Myers
- Naples
- Gainesville
- Pensacola
Run a PI firm? Awais also hosts the Awais AI Guy Show, a podcast for personal injury firm owners, with a free Case-Flow Checkup for your intake.
Guides
Guides for Florida PI intake.
Law firms
Personal injury intake in Florida after HB 837: what to capture and how fast to move
Florida’s 2023 tort reform shortened the filing window and raised the stakes on fault, insurance and treatment facts. Here is what intake should capture, what to flag, and how to answer every inquiry 24/7 while attorneys make the decisions.
Law firms
Florida Bar AI chatbot rules: a build checklist for personal injury intake
What Florida Bar Opinion 24-1, the solicitation rule and Florida’s recording law mean for an AI receptionist or intake chatbot on your phones, website and social DMs, with scripts and a requirement-by-requirement checklist.
Law firms
Bilingual AI receptionist for law firms: running English and Spanish intake
A practical guide for Florida personal injury and consumer law firms: how an AI receptionist should detect the caller’s language, confirm the details that matter, hand off to Spanish-speaking staff and get tested before it answers a real call.
Law firms
Personal injury answering service vs. AI intake: an honest comparison for PI firms
Live operators, an AI receptionist, a mix of both or your own staff on night duty. Where each one wins, where each one loses, and how to choose for your firm.
Law firms
AI for mass tort intake: how to qualify high-volume campaign responses
How mass tort firms and intake centers use AI agents to answer every campaign response, screen against each litigation’s criteria, chase records and hand qualified claimants to a person for the retainer.
Law firms
AI intake for personal injury law firms: a practical guide
What an AI intake system should do on the phone, in web chat and in social DMs, which questions it asks, when it hands off to a person, and how to roll it out without putting a single good case at risk.
Law firms
AI receptionist for law firms: what it should handle (and what it must not)
A practical guide to scoping an AI phone answering system for a legal practice: the jobs it does well, the lines it never crosses, and how to set one up and judge a vendor.
Questions
Florida PI firms ask us.
Something else? awais@trillesai.com or +1 (213) 592-5948
Ask us on a callIs AI intake allowed for Florida law firms?
The Florida Bar’s Ethics Opinion 24-1 (January 2024) allows lawyers to use generative AI, with conditions: protect confidentiality, supervise it, and make sure an intake chatbot tells people it is an AI, sticks to facts and gives no legal advice. It is an advisory opinion, so confirm specifics with The Florida Bar Ethics Hotline and your own counsel.
Can the AI receptionist speak Spanish?
Yes. It detects the caller’s language and runs the full intake in English or Spanish, then gives your attorneys an English summary with the original transcript attached.
Does it work with Litify, Filevine or Clio?
We connect to case management systems and CRMs through their APIs, including Litify, Filevine, Clio and Salesforce-based setups. Each intake becomes one de-duplicated record with the summary, transcript and evidence attached.
Will it decide which cases we accept?
No. It gathers facts and flags each inquiry against the criteria your attorneys set. Accepting a case, discussing value and signing the client stay with your attorneys and intake team.
Does the AI call accident victims?
No. Our agents are inbound only: they answer people who called, messaged or filled in a form with your firm, and follow up only with those people. They never cold-call accident victims.
How long does it take to launch?
Typically two to four weeks: one week mapping your intake, one week building and testing, then shadow mode on real inquiries before it goes live.
What does it cost?
Fixed-price build sprints start at $4,500 for one system. Firms that want us to run, monitor and keep improving it can choose an ongoing AI partner plan. You get a fixed quote after a 30-minute call.
Do you work with firms outside Tampa Bay?
Yes. We’re based in St. Petersburg and work with personal injury firms across Florida, from Miami and Fort Lauderdale to Orlando, Jacksonville and Tallahassee. Everything is built and run remotely.
Related services
Every Florida case that calls should get an answer.
30 minutes with Salman Ahmed, our Co-Founder. We map your intake on the call and tell you honestly whether AI is worth building for your firm.
Talk to a founderSalman AhmedCo-Founder & CTO · maps your business and designs the right AI system