Leads arrive when nobody is there
Accidents happen at night and on weekends. An inquiry that waits until Monday has usually already called another firm.
Industries · Law firms
AI for law firms that answers every call.
Personal injury and consumer law firms lose cases to whoever answers first. We build AI intake systems that respond on phone, web chat and social DMs around the clock, qualify each inquiry against your criteria and put the consult on an attorney’s calendar — so your team only spends time on cases worth taking.
The problem
Where law firms lose time and revenue.
Intake staff spend the day on non-cases
Wrong practice area, outside the statute window, already represented. Every unqualified call takes the same time as a good one.
Social DMs go unanswered
Instagram, Facebook and TikTok messages land in inboxes nobody watches closely, even though that is where many younger clients start.
What we build
AI for law firms: what we build.
Each ships as a working system inside the tools you already use — designed, built and run by our team.
AI intake agent
One agent across phone, website chat, Instagram, Facebook and TikTok that asks your intake questions in a natural conversation.
AI receptionist
Answers every call on the first ring, separates new inquiries from existing clients, takes messages and warm-transfers with context.
Case qualification
Scores each inquiry against your criteria — incident type, date, injuries, liability, insurance, prior representation — and flags the strong ones.
Consult booking
Books qualified callers straight into attorney calendars and sends confirmations and reminders to cut no-shows.
CRM and case-management handoff
Writes a clean intake summary into your CRM or case-management system, so nobody re-types a thing.
Client status updates
Answers “what’s happening with my case?” from your own records and routes anything sensitive to the right person.
Use cases
Use cases for law firms.
Attorneys and intake specialists keep every judgment call: accepting a case, giving legal advice, discussing case value and signing the client. The AI gathers facts, never advises.
- Personal injury
- 24/7 intake from phone and social, qualification against statute and liability criteria, consult booking.
- Consumer and employment law
- Screening for practice area and jurisdiction before anyone at the firm spends time on the call.
- Existing clients
- Status questions answered from your records, with escalation to the case manager when it matters.
- Marketing attribution
- Every inquiry tagged by channel and campaign, so you know which spend produces signed cases.
Proof
Case studies: AI for law firms.
Guides
Read before you build.
Law firms
AI intake for personal injury law firms: a practical guide
What an AI intake system should do on the phone, in web chat and in social DMs, which questions it asks, when it hands off to a person, and how to roll it out without putting a single good case at risk.
Law firms
AI receptionist for law firms: what it should handle (and what it must not)
A practical guide to scoping an AI phone answering system for a legal practice: the jobs it does well, the lines it never crosses, and how to set one up and judge a vendor.
Questions
AI for law firms, answered.
Something else? awais@trillesai.com or +1 (213) 592-5948
Ask us on a callCan an AI receptionist give legal advice?
No, and it should not try. A well-built legal intake agent gathers facts, qualifies the inquiry and books the consult. Anything that sounds like advice, case value or an outcome goes to an attorney.
Will an AI intake system work with our case-management software?
In most cases, yes. We write intake summaries and contact records into the CRM or case-management system you already use through its API, or through a secure intermediate step where no API exists.
What about bar rules and call-recording consent?
Rules on advertising, solicitation, supervision and call recording vary by state. We build to your firm’s policies and recommend your firm confirm them with your state bar and counsel before launch.
How long does it take to launch?
A focused intake system is typically live in two to four weeks, with weekly demos on real conversations before it takes a single live call.
Do we own the system?
Yes. Clients own the code, prompts, configuration and data.
Related services
Let’s map AI for your law firm business.
30 minutes with Salman Ahmed, our Co-Founder. We map the system on the call and tell you honestly whether it is worth building.
Talk to a founderSalman AhmedCo-Founder & CTO · maps your business and designs the right AI system